Online Order Return
Making a return is easy and free! Have your order number ready to start your return here:

Return Timeline
Please allow 5-10 business days for your return package to arrive at our warehouse after dropping it off with the carrier. Once your return package arrives it will take up to 3 business days to process. You will receive an email confirming that the processing has been completed. 

Please note, depending on your financial institution it may take up to 10 business days from the processing date for the refund to post it to your bank account.

Possible Delays

Some shipping carriers may be experiencing delays causing return packages to not reach our warehouse within the typical 5-10 day timeframe. Please follow your return tracking number for details.

Returns & Gift Exchanges
Making a return and gift exchange is easy and free! Have your order number ready to start your return or gift exchange here:

Order Exchanges
To perform an exchange, please return your order using the return process listed above and then place another order for the item you would like. If the original order used a promo code please contact our Customer Experience team. Contact information can be found at this link.

In-Store Order Return, Exchange, or Gift Exchange

If you purchased in-store at a Stio Mountain Studio®, please contact the store from which you purchased to initiate your return. Store contact information can be found here.

Return Policy
We sincerely hope that your Stio product will accompany you in the epic and everyday moments of your daily life, but if its not the right fit for you we will most certainly accept returns of clean, unworn, unwashed and unaltered items for a refund. Returns must be made within 30 days of the arrival date. Final sale items are not eligible for return. Items received through a promotion may be ineligible for return. Eligibility will be outlined within the promotions rules & regulations.